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Q. When I’m ready to make a booking, what information does ECT need?
Q. How can I request a Special Meal on a flight?
Q. How do I pay for my travel arrangements?
Q. How do I obtain my travel documents?
Q. Please tell me about Passport and Visa Requirements.
Q. Please tell me about Health Matters.
Q. Can I purchase Travel Insurance through ECT?
Q. When I’m ready to make a booking, what information does ECT need?
A.
  • Your title and your name as it appears in your passport.
  • Your preferred departure and return dates and how flexible you are.
  • If any passengers are children or infants, please advise their ages.
  • Your preferred method of payment.
  • Your airline mileage club membership numbers.
  • Any special meal requirements.
  • A telephone contact number.
Q. How can I request a Special Meal on a flight?
A. Most airlines are happy to provide vegetarian and other special meals according to religious or dietary restrictions. The special meal must be requested at least 3 days prior to your departure. Please give ECT any meal requirements you may have at the time of booking.
Q. How do I pay for my travel arrangements?
A. All travel arrangements booked by ECT will be invoiced in U.K. Pounds.
We accept Cash, Cheques and Travelers Cheques in U.K. Pounds, as well as VISA, MasterCard, American Express, Diners Club, JCB, Switch, Solo and VISA Debit.
  • Cash / Travelers Cheques: Please pay in person at our office.
  • Personal Cheques: Please allow a few days for bank clearance procedures.
  • Credit Cards: A service charge of 2% of the total invoice is applicable.
  • Debit Cards: No service charge is applicable.
Q. How do I obtain my travel documents?
A. Once your travel arrangements are finalised and paid for, we will post your documents to you by First Class Royal Mail. Alternatively, you may choose to pick up your documents personally at one of our offices. For departures from Japan, we offer a courier service for delivery of documents to the traveler for an additional £20.00.
Q. Please tell me about Passport and Visa Requirements.
A.
  • Passport: British Citizens: A full 10-year passport is required for all destinations. It is recommended that your passport be valid for at least 6 months after the date of your arrival back into the U.K.
  • Citizens of other countries: ECT can provide information on requirements for the countries you plan to visit.
  • Visas may be required for countries to which you are traveling.
    ECT can assist you with obtaining most required Visas for travel, through our Visa Service.
It is your responsibility to be in possession of a valid passport and visa for any country that you intend to visit.
Q. Please tell me about Health Matters.
A. We recommend that you access information from the travel site of the Department of Health at www.doh.gov.uk/traveladvice/ or the World Health Organization at www.who.int/ith/

For further advice, please consult your doctor, particularly if you are pregnant, elderly or accompanied by young children.
Q. Can I purchase Travel Insurance through ECT?
A. Yes. ECT recommends travel insurance for peace of mind whenever you travel abroad. We offer a range of policies to meet your insurance requirements, through two reputable insurance companies:
Extrasure and Momotaro.
Please contact our travel consultants for enquiries and rates.